Many people confuse assertiveness with aggressive behaviour.

Developing Assertivess Skills 2nd Edition emphasizes that assertiveness is concerned with bringing about outcomes which are acceptable to all parties in an interaction. It offers clarification of assertive behaviour and practical exercises to develop assertiveness.

• Activities encourage development of self-esteem and gaining personal confidence. Offers strategies for saying "NO".
• Exercises explore the difference between assertiveness, aggressive and passive behaviour.
• Excellent for helping to develop questioning and listening strategies. Also, discusses rights and responsibilities.